Regulamin sklepu

Terms &conditions
B2B
https://b2b.severnogroup.pl

§ 1 Definitions

Terms and conditions - these Rules and Regulations, specifying the principles of concluding distance sales agreements via the Internet Store, the principles of performing these agreements, the rights and obligations of the parties to the distance sales agreement and the principles of the complaint procedure. Regarding services provided electronically, the Terms and conditions are respectively the rules and regulations referred to in Article 8 of the Electronic Services Act.
Customer - Entrepreneur or Individual Entrepreneur.
Consumer - a natural person making a legal transaction with a trader which is not directly related to his/her economic or professional activity.
Individual Entrepreneur - a natural person concluding a Distance Sales Agreement directly related to his/her business activity, when the content of the Agreement indicates that it does not have a professional character for that person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
Entrepreneur - a natural person, a legal person or an organisational unit which is not a legal person but to which the law confers legal capacity, conducting a commercial or professional activity in its own name.
Seller: SEVERNOGROUP SP. Z O.O., tel.538402592, info@b2b.severnogroup.pl, NIP PL5882451657, REGON 384015260.
Seller's registered address: Tartaczna 50,

84-200 Wejherowo.
Online Shop - Internet service run by the Seller, available at the following electronic addresses: https://b2b.severnogroup.pl, through which the Client can obtain information about the Goods and their availability and purchase the Goods or order service.
Distance sales contract - a contract for the sale of Goods concluded via the Online Shop.
Goods - a movable item that the Customer can purchase from the Online Shop.
Privacy and Cookies Policy of the Internet Shop - a document setting out detailed rules for the processing of personal data and the use of cookies. The privacy and cookies policy constitutes Appendix No. 3 to the Regulations and is available at https://b2b.severnogroup.pl/pol-privacy-and-cookie-notice.html.
Durable medium - means a material or tool enabling the Customer or the Seller to store information addressed personally to the Customer or the Seller in such a way that the information can be accessed in the future for a period of time appropriate to the purposes for which the information is used and which allows the unchanged reproduction of the stored information, in particular electronic mail.
Electronic order form - the electronic ordering procedure made available by the Seller to the Buyer.
Electronic Return Form - the electronic returns procedure made available by the Seller to the Buyer; available at https://b2b.severnogroup.pl/returns-open.php.
Electronic complaint form - the electronic complaint procedure made available by the Seller to the Buyer; available at https://b2b.severnogroup.pl/rma-open.php.
Sending an order - validation of an order by clicking on the "Order and pay" button by the Customer, which is treated as submission by the Customer of a binding declaration of intent to conclude a Distance Sales Contract with the Seller.
Account - a set of data stored in the Online Shop and in the Seller's IT system concerning a given Customer and the orders placed by him or her and the distance sales agreements concluded by him or her, using which the Customer may place orders, as well as cancel or edit them in due time and conclude distance sales agreements.
Order handling opinion or opinion of individual Goods - subjective statements and ratings awarded in the form of stars from 1 to 5.
Operator - IdoPayments sp. z o.o. with its registered office at al. Piastów 30, 71-064 Szczecin, entered in the register of entrepreneurs kept by the District Court of Szczecin-Centrum in Szczecin, XIII Economic Division of the National Court Register under the number 0000859711, NIP: 8522666251, REGON: 387039893, with share capital: PLN 800,000.00. Address for delivery: al. Piastów 30, 71-064 Szczecin, also referred to as: "IdoPayments" which is a domestic payment institution within the meaning of Article 2(16) of the Payment Services Act of 19 August 2011 (Journal of Laws of 2020, item 794 as amended) [hereinafter: "PSA"].
Card - a payment card issued under the Visa or International or Mastercard International schemes, authorised by the regulations of those schemes for transactions without physical presence.

§ 2 General provisions

Types and scope of services provided electronically:
1. concluding Online Sales Contracts - with regard to the Goods sold in the Online Shop,
2. the rules for registration and use of an Account within the Online Shop,
3. adding feedback, comments and ratings - the customer can add feedback or comments to their order,
4. sending e-mails in which the Seller confirms receipt of the order, receipt of payment if any, acceptance of the order for processing.
The use of the Internet Shop is possible on condition that the computer system used by the Customer meets the following minimum technical requirements:
1. up-to-date web browsers, e.g:
  - Firefox
  - Chrome
  - Microsoft Edge
2. any program for viewing PDF files.
The content posted on the pages of the Internet Shop, including descriptions of the Goods and prices, constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
The Seller shall make these Terms and Conditions together with the Appendices available via a link on the homepage before, during and after the conclusion of the Distance Selling Contract. The Buyer may download and print these Terms and Conditions.
In order to ensure the security of the transmission of messages and data in connection with the services provided, the Online Shop takes technical and organisational measures appropriate to the degree of security of the services provided, in particular measures to prevent the acquisition and modification by unauthorised persons of personal data transmitted on the Internet.

§ 3 Orders

Placing an order in the Online Shop can be done through an Account or by choosing the option of purchase without registration, in which case an internal account is created, based on which the Customer can create an Account. The internal account is maintained until the data is deleted from the system or the Account is blocked.
The purchase is made by filling in the Electronic Order Form available on the pages of the Online Shop. The selection of the ordered Goods is made by adding them to the basket. The Electronic Order Form specifies, among other things, which Goods, at what price and in what quantities the Customer wishes to order to the location indicated by the Customer. The Customer takes the appropriate technical steps based on the messages displayed.
After the Customer has entered all the necessary data, a summary of the placed order will be displayed. The order summary shall contain information concerning: Seller's identification data, the subject of the order, unit and total price of the ordered Goods, including delivery and other costs, if any, the selected method of payment, the selected method of delivery, time and costs of delivery.
To place an Order, it is necessary to provide personal data marked as mandatory in the Electronic Order Form, to accept the content of the Terms and Conditions, to send the Order by pressing the "Order and pay" button.
1. The sending of the Electronic Order Form by the Customer constitutes a binding declaration of intent to conclude a Distance Sales Agreement, in accordance with the content of these Terms and Conditions.
2. A distance sales agreement is deemed to have been concluded at the moment the Seller accepts the electronic order form, which is confirmed by displaying a message to the Buyer confirming acceptance of the order and providing the order number.
3. After concluding a Distance Selling Contract, the Customer receives an e-mail confirmation of the placed order, which includes: confirmation of acceptance of the order and final confirmation of all the essential elements of the Order and the general terms and conditions of the Distance Selling Contract concluded (the Terms and Conditions of the Online Shop, including Annexes No. 1 and 2), the Seller's data, the Seller's responsibility for the quality of performance, about the services provided by the Seller after the sale and about the manner and effects of withdrawing from the contract. Instructions on the manner and effects of withdrawal from the contract are included in Annex 1.
4. Until the Seller has commenced processing the order:
  1. The customer can change his/her order using the technical solution available on the Electronic Order Form page and by going through the entire order path again. The order is changed by placing a new order that replaces the one previously placed. Alternatively, the payment made by the Customer is credited to the new order and, in the event of an overpayment, it is returned to the bank account from which the payment was made.
  2. The customer can cancel their order by selecting the "cancel order" option available on the Electronic Order Form page.
5. If the Customer cancels the order, the Seller will refund the payment received within 3 working days. The payment will be refunded using the same payment method used by the Customer.
6. The lead time for the Order is between 1 and 10 working days from the date of conclusion of the contract.

§ 4 Payment

The online shop offers the option of prepayment. The deferred payment option is possible in situations individually agreed with the Seller.
Payment for goods can be made by the method chosen at the time of ordering on the Electronic Order Form.
The currently available payment methods for prepayment in the Online Shop are available at https://b2b.severnogroup.pl/pol-payments.html.

§ 5 Delivery

On the Electronic Order Form, the Customer selects the method of delivery by ticking the choice made.
If the Goods are not collected by the Customer, resulting in the return of the Goods to the Seller - the Seller may withdraw from the sales contract, after calling the Customer in an e-mail given during the purchase process to perform the contract. Withdrawal from the contract takes place by making a statement to the Customer in the form of an e-mail message.
In the situation indicated in point 2, the Seller shall immediately return to the Customer the payment received for the Goods purchased by the Customer.
The currently available delivery methods in the Online Shop are available at https://b2b.severnogroup.pl/pol-delivery.html.
The benefits and burdens of the Goods as well as the danger of accidental loss of or damage to the Goods shall be transferred to the Entrepreneur upon the release of the Goods by the Seller to the carrier. The Seller shall not be liable for any loss, depreciation or damage to the Goods occurring from the time they are accepted for carriage until they are handed over to the Entrepreneur or for any delay in the carriage of the consignment.

§ 6 Withdrawal - Electronic Return Form

This paragraph setting out the statutory right of withdrawal granted to the consumer only applies to the Individual Entrepreneur. The Seller's customers are not Consumers, only Entrepreneurs and Individual Entrepreneurs.
Where reference is made to a Consumer in section 6 of these Terms and Conditions, it is also understood to mean an Individual Entrepreneur.

3.     The Seller does not grant a voluntary right of withdrawal to Entrepreneurs.
4.     A consumer who has concluded a Distance Sales Contract may withdraw from it within 14 days without giving any reason. In the event of withdrawal from a Distance Sales Agreement - the agreement shall be deemed not to have been concluded.
5.     In the event of withdrawal - the Consumer shall only bear the direct costs of returning the Goods.
6.     The Consumer's statement must clearly express his or her wish to withdraw from the contract, in particular the Consumer may:

use the electronic return form available on the website of the Online Shop: https://b2b.severnogroup.pl/returns-open.php.
withdraw from the contract using the withdrawal form attached hereto as Annex No. 2 - by sending it to the address of the Seller's registered office.
The Seller shall immediately acknowledge on a durable medium the fact of receipt of the declaration of withdrawal submitted in the manner indicated in points 1 and 2.
Sending the declaration before the deadline is sufficient to comply with it.
The period for withdrawal shall begin:
1. for a contract in the performance of which the Seller delivers the Goods, being obliged to transfer their ownership - from taking possession of the Goods by the Consumer or a third party indicated by the Consumer other than the carrier, and in the case of a contract which:
  1. includes multiple items which are delivered separately, in batches or in parts, from taking possession of the last item, batch or part.
  2. consists of the regular delivery of goods over a defined period - from taking possession of the first item.
2. for other contracts, from the date of conclusion of the contract.
The form of declaration of withdrawal (Annex No. 2 to these Terms and Conditions) and information concerning the exercise of the right of withdrawal (Annex No. 1 to these Terms and Conditions) shall be transmitted electronically.
The Seller shall, within 14 days from the date of receipt of the declaration of withdrawal from the Agreement for the sale of an item, refund to the Consumer all payments made by the Consumer, including the costs of delivery, corresponding to the cheapest delivery method offered by the Seller.
The payment will be refunded using the same payment method used by the Consumer.
If the Consumer, in order to exercise his/her right of withdrawal - uses the Electronic Return Form - the funds will be refunded by the chosen method and to the bank account provided by the Consumer.
If the Seller has not offered to collect the Goods from the Consumer itself, the Seller may withhold reimbursement of the payment received from the Consumer until it has received the Goods back or the Consumer has provided proof of return, whichever event occurs first.
The Seller may offer the Consumer to collect the item from him himself. However, if the Seller has not made such an offer - the Consumer should return the item to the Seller (or a person authorised by the Seller to collect it) immediately, but no later than 14 days from the date on which he withdrew from the contract. To meet the deadline, it is sufficient to return the item before its expiry. Goods that the Consumer returns should be sent to the address of the Seller's registered office. In order to return the Goods to the Seller, the Consumer may use the Smile.pl service.
The consumer shall be liable for any diminution in the value of the Goods resulting from use beyond that which is necessary to ascertain the nature, characteristics and functioning of the Goods.
The right of withdrawal from a Distance Sales Contract does not apply to the contracts indicated in Article 38 of the Act of 30.05.2014. (Journal of Laws of 2019, item 134) on consumer rights, inter alia Contracts:
1. where the object of the performance is a non-refabricated item produced to the Consumer's specifications or intended to meet the Consumer's individual needs;
2. where the object of the service is an item supplied in sealed packaging which cannot be returned after opening for health or hygiene reasons, if the packaging has been opened after delivery.
3. the object of which is a perishable object or an object with a short shelf life and in which the object of the performance is an object which is, by its nature, inseparable from other objects after delivery.

§ 7 Complaint
1.     This paragraph defining the rights for non-compliance of the Goods with the Contract of Sale at a distance under the principles that arise from the Act of 30.05.2014 on Consumer Rights refers to the Individual Entrepreneur. The Seller, based on Article 558§1 of the Civil Code, completely excludes liability towards Customers who are Entrepreneurs for physical and legal defects (warranty).
2.     The Seller's customers are not Consumers, only Entrepreneurs and Individual Entrepreneurs.
3.     Where reference is made to a Consumer in paragraph 7 of these Terms and Conditions, it shall also be understood to mean an Individual Entrepreneur.
4.     A complaint about a defect in the Goods or the non-conformity of the Goods with the concluded Remote Sales Contract can be lodged:

via the Electronic Claim Form.
in writing to the Seller's registered address or by e-mail to info@b2b.severnogroup.pl.
In the complaint, it is necessary to specify a defect which, in the opinion of the Buyer, the Goods have, claims against the Seller and, if possible, to document the said defect and present the proof of purchase of the Goods at the Online Store. The Seller is obliged to respond to the complaint within 14 days of its receipt. If has not responded within the aforementioned time limit, it shall be deemed that he has acknowledged the complaint. The response to the complaint shall be provided by the Seller to the Buyer in writing or on a durable medium.
The steps to be taken by the Buyer to lodge a complaint, including the method of delivery to the Seller of the Goods complained of, are indicated at various stages in the Electronic Complaint Form.
If the Seller considers the complaint to be justified: the costs of replacement, repair, including the cost of postage related to the complaint of the Goods shall be borne by the Seller.
The Seller shall be liable to the Consumer, as well as to the Individual Entrepreneur, for the non-compliance of the Goods with the Distance Selling Contract under the principles that arise from the Consumer Rights Act of 30.05.2014.
1. The Seller shall be liable for the lack of conformity of the Goods with the Distance Selling Contract existing at the time of their delivery and disclosed within two years from that time, unless the Goods' shelf life, as specified by the Seller, is longer.
2. The Seller shall repair or replace the Goods within 14 days of acknowledging the complaint. The costs of repair or replacement, including in particular the costs of postage, carriage, labour and materials, shall be borne by the Seller.
3. The consumer shall make the Goods subject to repair or replacement available to the Seller. The Seller shall collect the Goods at his expense.
The Seller is obliged to deliver Goods free from defects and is liable to the Entrepreneur for defects of the purchased Goods under the terms of the Civil Code.

§ 8 Force majeure clause

1. Neither party may be liable for non-performance of any of its obligations if such non-performance is caused by an unforeseeable event beyond its control or a force majeure incident, including but not limited to war, epidemic, flood, fire, storm, shortage of raw materials, transport strike, partial or total strike, or blockade. The party affected by such events must notify the other party immediately, no later than 14 calendar days after the occurrence of the said event.
2. The parties agree that they will jointly endeavour to fulfil the undertaking to the best of their ability during the persistence of such events.

§ 9 Opinions

An opinion on the handling of an order or on an item can be submitted during a visit to the Online Shop by clicking on the interface next to the item or by clicking on the link provided in the email. The insertion of an opinion is voluntary and free of charge. The customer may only submit an opinion once per order.
Within the above-mentioned Opinion, the Customer may assign a star rating from 1 to 5 and add a verbal statement limited to 65535-word characters.
The ratings are stored and displayed publicly on the Online Shop website, as well as on the websites https://zaufaneopinie.idosell.com and https://trustedreviews.idosell.com.
The Seller verifies Opinions using the e-mail address that was used in the purchasing process of the Goods in question. An Opinion which is placed by a person using the e-mail address which was used in the purchasing process is marked on the Shop's website with the comment "opinion confirmed by a purchase". Any other Opinion is marked as an "unconfirmed purchase opinion".
The Seller may publish reviews of the Goods in question from its other Online Stores.
The seller does not change the rating in terms of its content or the stars awarded.
The buyer is solely and exclusively responsible for the content of the opinion. The Seller shall be entitled to delete an Opinion in accordance with the law and these Terms and Conditions.
It is forbidden to publish information that is untrue, misleading, vulgar, aggressive, offensive or clearly immoral. It is also unacceptable to upload content, which is unlawful, infringes the rights of third parties or constitutes unfair competition.
The customer undertakes not to post content that contains links to external websites, that is of a promotional or advertising nature or that contains personal data of third parties.
The content of the rating may be hidden from other users of the shop on the customer's request, but the star rating will be included in the overall rating for the shop and the goods.

§ 10 Intellectual property

The Customer declares that he/she is not entitled to any rights, including copyrights or related rights to the evaluations and statements posted by him/her, except for the right to use the Online Shop in the manner specified in the Terms and Conditions. The Customer shall not be entitled to any rights to record, reproduce, make available, publicise or disseminate the content, unless such a right results from the provisions of the law or these Terms and Conditions.
The Customer is not entitled to interfere in any way with the content, in particular not to interfere with the content, structure, form, graphics, operating mechanism or other elements of the Internet Shop.
By uploading Opinions in the Online Shop that constitute works within the meaning of the Act of 4.2.1994 on copyright and related rights, the Client grants the Seller a non-exclusive and royalty-free licence, unlimited in terms of time and territory, for the Seller to use those works, together with the right to grant a sub-licence, which includes making a work available to the public in such a way that anyone can access it at a time and place of their own choosing (Internet). The licence is granted in respect of all fields of exploitation known at the time of its granting, in particular the following fields of exploitation:
1. for recording and reproducing the work by any technique - in particular by printing, reprography, magnetic recording, digital technique, i.e. using any technique on any audio-visual or visual carrier, in particular on audio-visual discs, CDs, computer discs, in a multimedia network, including the Internet and related on-line services, as well as reproducing, recording, using on the Internet, advertising, reproducing the recording in electronic form in computer memory and in internal and external networks,
2. Use of all or part of the work, or any elements of the work, with the possibility of modification due to the nature of the Internet medium - in all publications, especially online, digital, newsletters and information, alone or in combination with other works or fragments of works; use of all or part of the work for promotion and advertising, especially in the form of audiovisual, audio, media advertising.
3. within the scope of trading in the original or copies on which the work has been fixed - placing on the market, lending, rental of the original or copies,
4. within the scope of dissemination of a work in a manner other than specified above - public performance, exhibition, display, reproduction and broadcasting and re-broadcasting, as well as making a work available to the public in such a way that everyone can have access to it at a place and time of their own choosing,
5. use of works for promotional and marketing purposes.
Deletion of an Account by the Customer or an Opinion under section 9.8 shall not affect the validity of the licence.

§ 11 Final provisions

These Terms and conditions are effective as of 2025.09.25.
In the event that any of the provisions of these Terms and Conditions are modified or invalidated by a decision of a competent authority or court, the remaining provisions shall remain in force and bind the Seller and the Customer.

3.     The Seller shall not be liable to the Entrepreneur for any damage, including loss of profit, including for tort (unless otherwise provided by mandatory legal provisions), unless the damage was caused by them intentionally. If the Seller's liability is established, this liability to the Entrepreneur, irrespective of its legal basis, shall be limited to the amount of the Price paid and the delivery costs for the last Sales Contract, both as a single claim as well as for all claims in total.
4.     The Seller reserves the right to amend these terms and conditions. All contracts concluded before the date of entry into force of the new regulations shall be performed based on the regulations which were in force on the date of conclusion of the contract.
5.     Polish law shall govern all disputes relating to the Terms and Conditions. Such disputes will be resolved by the locally competent common court.
6.     Any disputes arising between the Seller and the Entrepreneur shall be referred to the court having jurisdiction over the Seller's registered office.

§ 12 Annex 1 - Information on exercising the right of withdrawal

You have the right of withdrawal under the following terms and conditions for Consumers and Individual Entrepreneurs.

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires after 14 days:
1. in the case of a contract of sale, from the day on which you take possession of the goods or on which a third party other than the carrier and indicated by you takes possession of the goods.
2. in the case of a contract involving the transfer of ownership of several items which are delivered separately from the day on which you acquire possession of the last item or on which a third party other than the carrier and indicated by you acquires possession of the last item.
3. in the case of a contract involving the transfer of ownership of goods delivered in instalments or parts, from the day on which you acquire possession of the last instalment or part or on which a third party other than the carrier and indicated by you acquires possession of the last instalment or part.
4. in the case of contracts for regular delivery of goods, for a determinate period of time from the day on which you acquire possession of the first good or on which a third party other than the carrier and indicated by you acquires possession of the first good.
5. in the case of contracts for the supply of services or digital content which is not supplied on a tangible medium, from the day of the conclusion of the contract.
In order to exercise your right of withdrawal, you must inform us, viz: SEVERNOGROUP SP. Z O.O., Tartaczna 50, 84-200 Wejherowo, tel. 538402592, info@b2b.severnogroup.pl of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post, fax or e-mail).
You may use the model withdrawal form, but this is not obligatory.
You may also fill in the Electronic Return Form available on the website of the Online Shop: https://b2b.severnogroup.pl/returns-open.php. If you use this option, we will promptly send you an acknowledgement of receipt of your notice of withdrawal on a durable medium.
In order to comply with the withdrawal period, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery of the goods (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of normal delivery offered by us), without delay and in any event not later than 14 days from the day on which we are informed of your decision to exercise your right of withdrawal from this contract. We will refund the payment using the same means of payment as you used in the original transaction, unless you have expressly agreed otherwise.
In the case of contracts involving the transfer of ownership of an item where we have not offered to collect the Goods in the event of withdrawal - we are to withhold reimbursement until we have received the item or until we have been provided with proof of its return, whichever event occurs first.
Please send the returned item back to: SEVERNOGROUP SP. Z O.O., Tartaczna 50, 84-200 Wejherowo immediately and in any case no later than 14 days from the day on which you informed us about withdrawal from this agreement. The deadline is met if you send the item back before the expiry of the 14-day period. You will have to bear the direct costs of returning the item.
Due to the weight and dimensions of the Goods, in the event of withdrawal from the contract - returning the Goods may involve higher costs than normal postal delivery. If you wish to use courier services, it may be necessary to send the parcel on a pallet, which is more expensive than ordinary postal delivery.

§ 14 Annex 2 - Model withdrawal form